Orientation Registration Issues

USC Aiken Orientation Office
803-643-5800
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f you run into problems getting any of your accounts setup, need a password reset, or have another question regarding a particular system, please use the contact information below.  Always remember to identify yourself as a USC Aiken student if call the USC Columbia Service Desk for assistance.

Setup Issues

USC Network Username, SSC, VIP ID, USC ID, MFA and Blackboard

USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Pacer Account, Office 365 and @usca.edu Email

USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Campus Network (Wired/Wi-Fi) and Computers

USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Access Issues

USC Network Username, SSC, VIP ID, USC ID, MFA and Blackboard

USC Columbia Service Desk
803-777-1800
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PeopleAdmin (Student Workers Only)

USC Columbia Service Desk
803-777-1800
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Pacer Account, Office 365 and @usca.edu Email

USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Campus Network (Wired/Wi-Fi) and Computers

USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Math Placement

USC Aiken Help Desk
803-641-3391
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Usage Issues

Office 365 and @usca.edu

USC Aiken Help Desk
803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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Registration Issues

Orientation Registration Issues

USCA Orientation Office
803-643-5800
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All Other Questions, Concerns or Issues

USC Aiken Help Desk

803-641-3391 (non-campus phones) or 4357 HELP (campus phones)
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While most account holders are able to log in for the first time without issue, some do run occasionally into a problem.  If you have any issues with your first login, please take the following troubleshooting steps.  These are the same steps we will walk you through if you call the Help Desk for assistance.  If you're still unable to login, give us a call or stop by, and let us know what you found while completing these steps.

Basic email troubleshooting

1. To access email, you should go to: https://www.office.com or just click the Email link at the bottom of the USC Aiken homepage.
2. You use information from your Pacer Account to log into email.
3. Use your full email address (your Pacer username followed by @usca.edu) as your username when logging in.  For example, This email address is being protected from spambots. You need JavaScript enabled to view it.
4. Use your Pacer Account password when logging in.  This is the same password you'd use to log into a campus computer or campus Wi-Fi.
5. Wait at least 5-minutes after resetting your password to log into email.  It's better to wait up to 10-minutes though just to be safe.
6. It's best to choose a password beginning with a letter. Some passwords beginning with a number will not work across all systems.
7. Can you log into campus Wi-Fi or a campus computer with the same password you're using to try to log into email?

Newly Admitted or Transferring Student?

Has it been at least 72-hours since you were accepted?  If not, you should check back again in a day or two.

Transfer and "Change of Campus" Students may also run into issues if they were not properly released from their previous campus before being accepted by the USC Aiken Office of Admissions. Even if you only took college credit courses in high school, the system may still treat you as a "change of campus" student.  Please call your old Admissions Office to ensure you were properly released.  Then contact the USC Aiken Office of Admissions at 803-641-3366. Explain the issue you're having to them and let them know the Help Desk has asked you to check that you are properly accepted after a transfer.  Once this is completed, please try the steps above again.

Still can't get in?

If you are still unable to log into email after completing all of the steps above, please contact the Help Desk with any issues you've found during troubleshooting.

Having this information will allow us to quickly assist you in resolving the issue.  We may be able to help you directly ourselves, or we may get this information from you to work with our counterparts in Columbia to resolve the issue.

Setup for this is fairly easy.  You'll find complete instructions for the most common devices on the Current Students page, under Student Email.

For other devices, or if you run into a problem with setup, check out Microsoft's Office Web App Help page.

Students have their own secure 250Mb/s network called PacerStudent.  You should not connect to PacerNet, PacerGuest or any other campus network.  Student owned devices which accidentally connect to another network will need to be switched over to the PacerStudent connection.  PacerGuest is not secure and using it puts your devices at risk.  PacerNet is optimized for connections to administrative and staff systems, meaning you'll get less bandwidth for sites like my.usca, Blackboard, Facebook, YouTube, gaming, etc.

Appointments available all year!  Instead of waiting until classes start, stop by any time for assistance!  To ensure someone will be here to help you quickly, be sure to call or email for an appointment.  We'll sit down with you in the lab or one of our offices, walk you through setup of all your accounts and devices, and answer any questions you might have about technology on campus.