Steps for New Staff Members

As a new staff member of USC Aiken, you will interact with technology and other resources every day.  In most positions, understanding and maintaining access to these resources is essential to performing your job duties.

New User Account Request Form

We suggest familiarizing yourself with the information below and completing the suggested tasks as soon as possible.

Where do I store my work related files?

Each staff member assigned a Pacer Account username also receives an allotment of storage space on the local network for…

Each staff member assigned a Pacer Account username also receives an allotment of storage space on the local network for personal work related files.

This storage are is referred to as your J-drive.

You'll access your J-drive from Windows based systems by opening Computer and double-clicking the J-drive icon.  From Mac bases systems your J-drive is accessed by clicking the Home icon on your desktop.

Files stored on your J-drive are accessible from any campus computer but ONLY by you and CSD/Help Desk staff members.  You can also access your J-drive from non-campus computers via VPN.

Currently there is a limit of 2GB per user on J-drive..

Your department may also maintain one or more folders on the K-drive.  If so, your admin or supervisor will need to contact the Help Desk to have the appropriate access to these folders granted to you.

Office 365 - OneDrive

Your Office 365 account includes 1TB of cloud storage for your files and data.  You can access your OneDrive files from anywhere you have an internet connection and from just about any device.

Learn more about OneDrive

6) Install VPN to access network resources and computers from off-campus

If for any reason you need to access your J-drive, K-drive folders or your Windows based office computer from off-campus…

If for any reason you need to access your J-drive, K-drive folders or your Windows based office computer from off-campus or using your personal laptop, you will first need to install USCA's VPN client on the computer you'll be using to access these resources.

Once you have VPN installed, you can connect directly to the J and K-drives, or use Remote Desktop to access your office computer.  Please note however, that configuring your office computer for remote access does reduce some of its built in security layers.  So be sure to check with your supervisor before requesting this set-up.  Be aware that your job functions may not allow this configuration due to security concerns.

5) Add a network printer and set it as your default printer

USCA provides printing in most offices using Dell or Xerox printers.  These should have already been configured for usage on…

USCA provides printing in most offices using Dell or Xerox printers.  These should have already been configured for usage on your assigned office computer.  If they have not already been configured, feel free to contact the Help Desk for assistance in doing so.  (You will need to know the name of the printer, your computer system number and your room number when calling.)

In some cases, printer access in your area may be restricted.  If so, your admin will need to send a message to either This email address is being protected from spambots. You need JavaScript enabled to view it." style="font-weight: bold; color: rgb(0, 59, 101); text-decoration: underline;">This email address is being protected from spambots. You need JavaScript enabled to view it. (for Dell printers) or This email address is being protected from spambots. You need JavaScript enabled to view it. (for Xerox printers) requesting you be granted access.

The campus also maintains a network of student accessible printers via its PacerPrint system.  These printers are located in all student labs, the dorms and some specialized classrooms.  If you need access to any of these printers for your work related printing, please contact the Help Desk for assistance.  However, please note that printing to PacerPrint printers will result in charge-backs to  your department on an annual basis.

How to Add a Network Printer

Setting Your Default Printer

Information on PacerPrint

4) Sign into your email account

USC Aiken provides most staff members with an email account through Office 365.  Office 365 is accessible from anywhere you…

USC Aiken provides most staff members with an email account through Office 365.  Office 365 is accessible from anywhere you have an internet connection by using installed clients, mobile apps and web apps in the cloud.

Email can be accessed using campus Windows based computer by opening the installed Outlook client or singing into Office 365 on the web.  You'll be able to locate Outlook on your campus Windows device by going to: START -> ALL PROGRAMS -> Microsoft Office 2013 or Microsoft Office 2016.  If you prefer to sign into Office 365 on the web, just go to: office.com and sign in with your full email address and password.

Mac users can also access email through the installed Outlook client or the web.

USCA email is also available as an Exchange or Corporate Email account using most mobile devices.

Learn more about @usca.edu email

3) Set up your voicemail

You will likely have a phone number and voicemail box assigned to you.  If so, you should have already received a copy…

You will likely have a phone number and voicemail box assigned to you.  If so, you should have already received a copy of your account documentation including your phone extension and voicemail box number.

You'll need to log into your voicemail box at least once by phone to setup it up and record your personal greetings.  After that, voicemail messages will automatically be routed to your email inbox as an email with voicemail attachment.

Voicemail Setup Instructions

If a phone or voicemail box is required to perform your duties, but you have not yet received information from your admin or supervisor, contact them for assistance.  If they still need to request your account, please have them complete the New User Account Request Form.  Accounts will usually be completed within 8-business hours of the Help Desk receiving a completed request form.

2) Set up Multi-Factor Authentication for USC Services accounts

Beginning June 5th, 2017, many Columbia based systems such as: VIP, Self-Service Carolina (SSC), INB Banner, and many others, will…

Beginning June 5th, 2017, many Columbia based systems such as: VIP, Self-Service Carolina (SSC), INB Banner, and many others, will require MFA for access.  This change is required by SC State law and will eventually include all state systems   USCA based systems will not require MFA authentication until later this year.

Multi-Factor Authentication, or MFA, requires an additional layer of security beyond your normal username and password. When you sign into a site with MFA, you submit your username and password as normal, but then a code or authentication notification is sent to your mobile device, office phone, or security token key fob. You click ok on the notification, or enter the code back into the site, depending on which type of MFA you've decided to use.  Then the site automatically passes you on into the secure portion of the website without any further interaction required. Many secure systems like banking sites already require this type of security.

Set up MFA

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1) Reset passwords for your accounts

If you haven't already, you should immediately reset the passwords for your Pacer Account, Self-Service Carolina (SSC) account, VIP and…

If you haven't already, you should immediately reset the passwords for your Pacer Account, Self-Service Carolina (SSC) account, VIP and ITAMS accounts.

You'll find information on each at the links below.

Once you have your accounts setup, contact your supervisor or department admin to ensure you have access to all specialized systems which might be needed for your job: printers, K-drive folders, web sites, SSC, DARS, Degree Works, Banner, etc.

Pacer Account/Office 365

Self-Service Carolina (SSC)/VIP

Blackboard

What accounts will I use, and what are they used to access?

USC University Services Accounts Accounts used to access USC university services are assigned by USC Columbia University Technology Services (UTS)…

USC University Services Accounts

Accounts used to access USC university services are assigned by USC Columbia University Technology Services (UTS) and include:

  • VIP ID
  • Network Username (sometimes referred to as Enterprise ID or Blackboard ID)
  • Multifactor Authentication (MFA)
These accounts are used to access services like:
  • Self-Service Carolina (SSC)
  • Financial Aid
  • Housing
  • Class Registration
  • Grades
  • Blackboard
  • Library Journals
  • Emergency Notification Settings
  • HR/Payroll (faculty/staff/student workers only)
  • PeopleSoft (faculty/staff only) 
  • Banner (faculty/staff only) 
  • Data Warehouse (faculty/staff only) 
  • Millennium (faculty/staff only) 
  • Other administrative sites and those containing PII or FERPA data (faculty/staff only) 

Account Management Menu provides a single interface of options needed to setup and manage these accounts. The menu offers these options:

  • Account Claiming
  • Update Account Settings
  • Forgot Password
  • Forgot ID's
  • Need Further Assistance/Reclaim Account

USC Aiken Campus Accounts

USC Aiken campus accounts are created by your USC Aiken Computer Services Division (CSD)/Help Desk team and include:

  • Pacer Account
  • @usca.edu Email Account

Campus accounts allow access to these systems and services:

  • PACERNET
  • Classroom and Lab Computers
  • @usca.edu Email
  • Office 365
  • Impulse SafeConnect
  • Pulse Secure VPN
  • Shared Drives (J/K/Art)
  • PacerPrint Printing
  • Other usca.edu Websites