Important Information for Spring 2019
Multifactor Authentication (MFA) is now required on some systems! Beginning June 5th, 2017, many systems based on the Columbia campus such as my.sc.edu, Self-Service Carolina (SSC) and others began requiring MFA for access. If you haven't already setup MFA for your accounts, you'll find information and instructions here. Columbia also created a setup FAQ specifically for students which can be found here.
@usca.edu email address are required to receive important campus information and class emails! USCA students are required to use their @usca.edu addresses for campus email. The campus switched to Office 365 several years ago and the requirement began then. Some students continue to use either an @email.usca.edu or @email.sc.edu address. We cannot guarantee these address will continue working because they are controlled by USC-Columbia and not by USCA. In fact, the @email.usca.edu addresses should have stopped working already. If you haven't already switched over it's time to do so. Switching is quick and easy. Check out the Switch Accounts page for instructions or stop by the Help Desk for assistance.
5 GHz wireless adapters are highly recommended in residence halls and work best across the rest of campus offering a greatly improved connection. If you're buying a new computer or wireless adapter be sure it supports connecting to wi-fi at 5GHz (your sales person should be able to assist you with this). 5GHz adapters offer a much more stable connection resulting in vastly improved performance on the campus wi-fi over older 2.4GHz adapter connections. Residence halls at USCA will be exclusively 5GHz by Fall of 2015. Most laptops and devices purchased in the last 5 years will already be able to use this new technology. Devices which don't will need a USB wi-fi adapter to connect to the 5GHz wi-fi.
Appointments available all year...including throughout the summer! Instead of waiting until classes start, stop by any time for assistance! To ensure someone will be here to help you quickly be sure to call or email for an appointment. We'll sit down with you in the lab or one of our offices, walk you through setup of all your accounts and devices, and answer any questions you might have about technology on campus.
FREE Ethernet cables are available to all housing residents. Have a bad wi-fi connection in your room? Bring your device by the Help Desk...it could be something easy to correct. If we can't fix it, you can opt to go wired instead. Just request your free Ethernet cable. Only one cable per housing resident with current USCA ID card.
Wireless printers have proven to be the #1 cause of students dropping Wi-Fi connections in housing. Wireless printers are no longer allowed on campus because a printer's wireless connection interferes with secure networks causing those in surrounding areas to be kicked off Wi-Fi. If you plan to bring a printer to campus, any wireless features must be disabled and a USB cable used instead to connect to your computer. The Help Desk can help you find instructions for disabling wireless on your printer.
Windows XP and Windows Vista are no longer supported on campus networks! Microsoft has already ended support for both of these operating systems and they no longer receive security updates. XP and Vista systems are no longer able to connect to the campus network.
Students have their own secure 250Mb/s network called PacerStudent. You should not connect to PacerNet, PacerGuest or any other campus network. Student owned devices which accidentally connect to another network will need to be switched over to the PacerStudent connection. PacerGuest is not secure and using it puts your devices at risk. PacerNet is optimized for connections to administrative and staff systems, meaning you'll get less bandwidth for sites like my.usca, Blackboard, Facebook, YouTube, gaming, etc.
To make sure you're ready, complete each of the steps below BEFORE arriving on campus.
8am - 8pm Monday -Thursday
8am - 5pm Friday
Closed Saturday - Sunday
Closed Campus Holidays
The Help Desk is located in B&E Suite 238
803-641-3391 from non-campus phones
x4357 from campus phones
After-Hours Outage Reporting
Call or Text 803-265-5266