In-Person Workshops

We're currently scheduling for the workshops listed below. 

Help Desk Workshop Registration Form (Coming Soon)

OneDrive Get Started and Setup

Stop by for a drop-in workshop and learn how to use OneDrive to backup your files to the cloud. Once there your files will be accessible from any computer or device with an internet connection.

Leave with a fully functional OneDrive!  All faculty, staff and students have access to a full 1TB of storage through their OneDrive for Business account.  Even if you haven't already set it up, we'll have Help Desk staff here to help you setup your account and connect it to up to two devices.

Length: 60 minutes

Who should attend? This workshop is for anyone who needs help setting up OneDrive on their personal device, or anyone who plans to use OneDrive on their campus owned device but would like more information before scheduling installation.

Sponsored by: Computer Services Help Desk

OneDrive Permissions, Sharing and Collaboration

OneDrive for Business isn't just for storing files, it's also for sharing and collaboration.  Learn how to properly set permissions on individual files and folders to grant read-only or edit access to the right people.  Find out how to share your files and folders through email, embedded links, Yammer posts and more.  Once you've granted coworkers access to your files, you can all work on individual files together online in real-time, any time, anywhere.

Length: 60 minutes

Who should attend? All faculty, staff and students have access to all the great new features and abilities OneDrive for Business has to offer. This workshops is for anyone who'd like to learn how to take advantage of OneDrive for Business.

Sponsored by: Computer Services Help Desk

MFA Setup Mini-Workshop

Confused by the new MFA requirements coming from Columbia?  Stop by the Help Desk for one of our mini-workshops to get setup. 

What is the workshop for? We’ll walk you through the setup process online, get your device ready to go, then we’ll help you perform a test from your account and answer any questions you might have. 

How long is the workshop? These mini-workshops will run 15-minutes long. 

What do I need to bring to the workshop? You’ll need your SSC username and password to complete the setup.  If you plan to use your mobile device as part of the MFA authentication process, you should bring that too so we can help you set it up.  Mobile phones make the best authentication method.

Length: 15 minutes

Who should attend? Open to all Faculty and Staff needing assistance with MFA.

Sponsored by: Computer Services Help Desk

Getting Started with Office Mix

Take your PowerPoints to a whole new level of interactivity.  Office Mix is redefining presentations in education with a simple to use free plugin for PowerPoint 2013 and higher.  Add SCORM compliant quizzes, polls and open questions.  Embed video, audio and live web pages from the web.  Record your own video, audio and live inking directly onto slides.  Then compile and upload the presentation for instant easy and secure sharing to the world, just your organization or just those individuals you want to grant access.

Length: 60 minutes

Who should attend? Office Mix editor plugin is currently only available for Windows. (Presentations will play on nearly any device however).  Office 2013 or Office 2016 are required to add the PowerPoint plugin.

Sponsored by: Computer Services Help Desk

Additional information on USC University Services Accounts and USC Aiken Campus Accounts and how to manage each can be found in the FAQs listed below.

If you need additional assistance, please contact the USC Aiken Help Desk by email at: This email address is being protected from spambots. You need JavaScript enabled to view it., by campus phone at: 4357 or by non-campus phone at: 803-641-3391.  You can also stop by the Help Desk for assistance at any time.

New Accounts/Account Claiming

Account Claiming - Student Applicants

https://scprod.service-now.com/kb_view.do?sysparm_article=KB0011142

Account Claiming – Admitted Student

https://scprod.service-now.com/kb_view.do?sysparm_article=KB0011173

Account Claiming – New Hires

https://scprod.service-now.com/kb_view.do?sysparm_article=KB0011175

Existing Accounts/Account Management

Account Management Menu

https://scprod.service-now.com/kb_view.do?sysparm_article=KB0011208 

Account Management for Applicants

https://scprod.service-now.com/kb_view.do?sysparm_article=KB0011143

Account Management for Employees & Admitted Students

https://scprod.service-now.com/kb_view.do?sysparm_article=KB0011144

Forgot Password

https://scprod.service-now.com/kb_view.do?sysparm_article=KB0011176 

Forgot ID’s

https://scprod.service-now.com/kb_view.do?sysparm_article=KB0011172

Account Reclaiming: 

https://scprod.service-now.com/kb_view.do?sysparm_article=KB0011145

Additional Info on Specific Accounts

DUO Multifactor Authentication (MFA): 

https://www.usca.edu/help-desk/mfa/

Pacer Account:

FAQ Available soon

Blackboard

FAQ Available soon

*** PLEASE NOTE: This form is only available from on-campus or via VPN when off-campus.  If you submit from off-campus while not connected to VPN, the submission will fail ***

Please complete the form below to a request a change to your department's Caller Application.

Caller Applications take a minimum of 15 minutes each to change, some take hours. Due to the complexity of requirements involved in each change, please limit change requests whenever possible.

Please do not submit changes to the same Caller Application more than once during the same work week.

Changes to Caller Applications are typically completed on Friday afternoons.  The updated Caller Application is then deployed on the date requested at the end of the form.  If you have an emergency need, please note this in the Special Requests field below.

Please see the links below for information on USCA's implemtation of DMCA requirements.

• 1. What is the DMCA?
• 2. What is copyrighted material?
• 3. How is copyrighted material distributed illegally?
• 4. How does illegally distributed material affect me?
• 5. How do I prevent problems?
• 6. Where can I go for help?
• 7. Where can I download legally?
• 8. Which services should I avoid?

1. What is the DMCA?
U.S. Copyright Law protects a wide range of creative works and grants to the owner of the work the exclusive right to make copies of the work, to make new works using part of the original work, distribute copies of the work, and display or perform the work publicly. Works protected by copyright include: written works, movies, music, photographs, art, software, and other original works of authorship.

A provision in Copyright Law known as the DMCA allows internet service providers to shield themselves from liability for copyright infringement due to infringing activity by users of the service provider's networks. Owners of copyright materials, including record companies, movie studios and software manufacturers, routinely monitor internet traffic and identify IP addresses that are hosting or sharing files that appear to be unauthorized copies of the owners' works. In compliance with the DMCA, the copyright owners notify the service provider and the service provider must expeditiously remove or disable access to the allegedly infringing material. The individual responsible for infringing activity, not the service provider, will be responsible should the copyright owner wish to seek damages for infringing activity.

Text borrowed from the University of Washington
www.washington.edu/computing/copyright/

What does this all mean at USCA? Only the owner of copyrighted material may distribute that material. The DMCA allows the University of South Carolina Aiken, as an Internet Service Provider (ISP), a way to limit its liability of being sued should a user on the University's network distribute copyrighted material illegally. Copyright owners or their representatives regularly scan the University's network to locate instances of copyright infringement; they notify the University of the infringement, and the University must respond by removing access to the infringing material. A computer's owner is responsible for any infringing activity on it.

Agent to Receive Notification of Claimed Copyright Infringement

The University of South Carolina Aiken, as an internet service provider, is mandated by the DMCA to designate an "Agent to Receive Notification of Claimed Copyright Infringement". The University's designated agent is:

James Raby
University of South Carolina Aiken
471 University Parkway
Aiken, South Carolina 29801
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 803-641-3658

If you believe that any faculty, staff, or student of the University of South Carolina Aiken has infringed on your rights as a copyright owner, please contact the agent with the complete information as required by the DMCA.

2. What is copyrighted material?
Copyrighted material that is illegally distributed over the Internet can take many forms, including but not limited to, the following: 

• written works- may take the form of eBooks, PDFs, or HTML pages.
• films or television shows which have been recorded and digitized or ripped (or copied) from DVDs.
• music- may take the form of MP3s or WAV files ripped (or copied) from CDs.
• photographs- includes graphics copied from other web sites.
• and software- includes software applications such as operating systems, applications that run on those operating systems, and fonts. 

3. How is copyrighted material distributed illegally?
Copyrighted material is illegally distributed over the Internet by several methods, including, but not limited to, the following: 

• Peer-to-peer (or P2P)- many computers are connected in a network for uploading and downloading files; these networks use certain software, for example, Kazaa, Limewire, Bearshare, Gnutella, Morpheus, and many more.
• FTP or file transfer protocol- one computer serves files to its clients on a continual basis.
• IM or instant messaging- it is possible to transfer files between IM (AOL Instant Messenger or MSN Messenger) users. 

4. How does illegally distributed material affect me?
Illegal file sharing affects every user of the University's network. If you are on the University's network, either in an office, in a residence hall, or in a public lab, or a visitor to our network from outside the University's network, you can experience the affects of slower Internet speed resulting from illegal file sharing. If you are faculty, staff, or student using the University network, and you are distributing files illegally, you additionally may experience: 

• lawsuits.
• increased virus attacks against your computer.
• spyware installed on your computer without your knowledge. 

5. How do I prevent problems?

• Abstinence: Don't share copyrighted material. If you never install a peer-to-peer program, you will dramatically reduce the chances of your computer being infected by a virus, installing spyware, or being sued.

6. Where can I go for help? 

• For assistance cleaning peer-to-peer programs and related spyware from your computer: Call 803-641-3391.
• For assistance updating anti-virus software on your computer: Call 803-641-3391

7. Where can I download legally?
A number of services exist where one may legally download music, software, or movies. Typically, these are subscription services, where users pay for the material itself, and possibly pay a subscription fee. The University of South Carolina Aiken is providing links to these services as a reference to its users, but listing a service should not be construed as an endorsement. 

• iTunes, from Apple
• Napster
• Sony Connect

8. Which services should I avoid?
There are many companies that claim to offer legitimate music downloading services, but are not. Sometimes they charge a subscription fee, or charge for their software. It is sometimes difficult to discern whether a service is legitimate or not, so be careful!