Action Management Workshop

We all face challenges that have the potential to divert time, energy and other resources away from our pursuit of our most important goals, but it is rarely an issue of simply running out of time. Instead, the real problem is that we allow too many interruptions and distractions hijack our valuable time, leaving us with less time to devote to the things that are truly important.

When it comes to time management, it is our decisions, not our circumstances, that will determine how successfully we manage our time in order to achieve our most valuable goals. This workshop will provide participants with a set of proven tips and tools to help make decisions regarding the use of time that will lead to more productive results in all areas of life.

Topics Include:

• Time management vs. action management
• Mastering workflow– capture, clarify, organize, engage, review
• Clear the mind
• Collect the inputs
• Choose capture and tracking tools
• Set up a reference system
• Identify action(s) necessary to move towards closure
• The D’s of decision making
• Create and track a simple inventory of projects
• Review regularly to keep system current

Intended Audience: Anyone interested in getting more done with less effort

Length: 6 hours (broken into two, three-hour sessions)

Pre-requisite: No previous time management experience is necessary

Dates: November 6, 2019 and November 13, 2019 from 9:00 am – 12:00 pm

Cost: $99.00 (Group rates are available)

Facilitator: Allison Reaves is the owner and resident learning specialist at The Right Click, a 15-year old learning and development company based in the CSRA. Allison is a graduate of the University of South Carolina. After 10 years of teaching high school and college mathematics, Allison left public education to explore a career in learning and development. It is here that Allison fulfills her passion for helping individuals identify and develop the knowledge, skills and practices necessary to function effectively in their jobs.

Customer Service Matters Workshop

EVERY single person within an organization is on the customer service team. While our individual responsibilities may differ, our collective goal is the same: provide our customers with the most amazing experience possible. Why is that important? Because they are the reason we have a job!

In partnership with The Right Click, a 15-year-old learning and development company based in the CSRA, we would like you to join us as we discuss the principles of customer service for frontline employees. Understand the difference between our purpose and our role in our organization. Learn how to anticipate, meet, and exceed our customer’s expectations. Discover strategies for turning difficult interactions into opportunities to create loyal customers.

Topics Include:

• The Basics Matter - first and last impressions, courteous treatment, a positive attitude, honesty and ethics
• Effective Communications Matter - verbal and non-verbal messaging, grammar usage, ask questions for clarification, listen attentively
• Relationships Matter - establish rapport, identify customer's needs, interact positively with customers, make customers feel valued
• Contacts Matter - face-to-face, telephone, online and social media, self-service
• Service Breakdowns Matter - identify the cause, solve the issue, restore the relationship, fix what needs to be fixed
• Intended Audience: Frontline customer service associates

Length: 6 hours (broken into two, three-hour sessions)

Pre-requisite: No previous customer service experience is necessary.

Session I: $99.00

Thursday, October 10, 2019

Thursday. October 17, 2019 6:00 p.m. - 9:00 p.m.

Session II: $99.00

Tuesday, October 22, 2019

Tuesday, October 29, 2019

1:00 p.m. – 4:00 p.m.

Registration and More Information

To register online for this workshop click here. If you would like additional information or would like to register over the phone, call (803) 641-3625.

*Group rates are available

About the Instructor

Allison Reaves is the owner and resident learning specialist at The Right Click, a 15-year old training and development company based in the CSRA. Allison is a graduate of the University of South Carolina, with a B.S. in Psychology and an M.A.T. in Mathematics. After 10 years of teaching high school and college mathematics, Allison left public education to explore a career in training and development. It is here that Allison fulfills her passion for helping individuals identify and develop the knowledge, skills and practices necessary to function effectively in their jobs.

In partnership with Premier World Discovery, we present unique trips in destinations around the world. If you’ve ever wanted a guided, group tour in beautiful places then these trips are perfect for you!

Upcoming Trips

The Call of Alaska Land and Cruise Journey featuring Denali National Park

13 days starting May 26, 2021

$5,749 per person double

Highlights 

• 7 Night Alaska Cruise
• 2 Nights In Denali
• Anchorage
• Domed Rail Journey
• Denali Nat’l Park
• Tundra Wilderness Tour
• Mt. McKinley
• Kenai Fjords National Park
• Glacier & Wildlife Cruise
• Seward • Hubbard Glacier
• Icy Strait Point
• Juneau
• Skagway
• Ketchikan
• Inside Passage

Inclusions 

• Roundtrip Airfare - CAE 
• 7 Night Alaska Cruise
• All Cruise Port Charges and Gov’t. Taxes
• 5 Nights Hotel Accommodations
• Professional Tour Director
• Deluxe Motorcoach Transportation
• 28 Meals: 12 Breakfasts, 7 Lunches, and 9 Dinners 
• Hotel and Ship Transfers
• Sightseeing & Admissions per Itinerary
• Baggage Handling

Accommodations 

• 1 Night: Hilton or Sheraton, Anchorage
• 2 Nights: Denali Park Village of Denali Bluffs, Denali
• 1 Night: Hilton or Sheraton, Anchorage
• 1 Night: Windsong Lodge or Harbour 360, Seward
• 7 Nights: NCL Jewel, Norwegian Cruise Line

View Trip Brochure to Learn More

Landscapes and Lighthouses of Coastal Maine Featuring Five Nights in Kennebunkport

7 days starting June 12, 2021

$2,949 per person double

Highlights 

• Boston City Tour 
• Fenway Park Tour
• Casco Bay Cruise 
• Portland Head Lighthouse 
• Walkers Point 
• Lobster Boat Cruise 
• Cape Neddick Lighthouse 
• Conway Scenic Railroad 
• Kancagamus Highway 
• Maple Sugar House Visit 
• North Conway & The White Mountains 
• Lobster Bake 
• 5 Night Hotel Stay in Kennebunkport

Inclusions 

• Roundtrip Airfare - CAE 
• 6 Nights First Class Hotels 
• 9 Meals: 6 Breakfasts and 3 Dinners 
• Professional Tour Director 
• Motorcoach Transportation 
• Admissions per Itinerary 
• Comprehensive Sightseeing 
• Baggage Handling at Hotels 
• Hotel Transfers

Accommodations 

• 1 Night - Boston area 
• 5 Nights - Nonantum Resort, Kennebunkport, Maine or similar 

View Trip Brochure to Learn More

National Parks and Canyons of the Southwest

6 days starting October 17, 2021

$2,075 per person double

Highlights 

• Grand Canyon West
• Grand Canyon Skywalk
• Bryce Canyon National Park
• Zion National Park 
• Zion Park Tram Tour
• Las Vegas Leisure Day
• Valley of Fire State Park
• 2 Nights - Las Vegas
• 3 Nights - Mesquite

Inclusions 

• Roundtrip Airfare - CAE 
• 6 Nights First Class Hotels 
• 8 Meals: 5 Breakfasts, 1 Lunch, and 2 Dinners 
• Professional Tour Director 
• Motorcoach Transportation 
• Admissions per Itinerary 
• Sightseeing per Itinerary 
• Baggage Handling at Hotels 
• Hotel Transfers

Accommodations 

5 Nights Accommodations

• 2 Nights - Luxor Hotel & Casino, The Mirage Resort or New York-New York Hotel & Casino, Las Vegas
• 3 Nights - Eureka Casino Resort, Mesquite, NV

View Trip Brochure to Learn More

Montreal and Quebec City Christmas Markets featuring the Chateau Frontenac and The Queen Elizabeth Fairmont Hotels

5 days starting December 2, 2021

$2,525 per person double

Highlights 

• 2 Night Stay - Quebec City at the Fairmont Chateau Frontenac Hotel
• 2 Night Stay - Montreal at the Fairmont Queen Elizabeth Hotel
• Montreal City Tour
• Underground City
• Notre Dame Cathedral
• Via Rail Train - Montreal to Quebec
• Quebec City Tour
• Montmorency Falls
• Montreal Christmas Market
• Quartier Petit Champlain and German Christmas Market in Quebec City
• Gilles Copper Museum

Inclusions 

• Roundtrip Airfare - CAE 
• Professional Tour Director
• 6 Meals: 4 Breakfasts and 2 Dinners 
• Motorcoach Transportation 
• Hotel Transfers
• Admissions per Itinerary 
• Sightseeing per Itinerary 
• Baggage Handling at Hotels 
• Hotel Transfers

Accommodations 

4 Nights Accommodations

• 2 Nights - Fairmont The Queen Elizabeth, Montreal
• 2 Nights - Fairmont Chateau Frontenac, Quebec City

View Trip Brochure to Learn More

CONTACT INFORMATION

Premier World Discovery Attn: Reservations

2615 – 190^th Street, Suite 200

Redondo Beach, CA 90278

NO ONLINE PROGRAMS IN THE FOLLOWING SECTIONS ARE OFFERED BY THE USCA SCHOOL OF BUSINESS ADMINISTRATION, AND NONE OF THEM ARE ACCREDITED BY AACSB.

Online career training courses will prepare you for a new career or give you the skills necessary to advance in your current career. Select courses have exam vouchers included in the registration price to complete a certification.

View full course catalog

Arts and Design

Business                                                                    

Computer Applications                                        

Computer Science

Construction and Trades

Health and Fitness

Hospitality

Information Technology

Language

Teacher Professional Development

Writing

Requirements

For any online course, you will need Internet access, a non-shared e-mail address, Microsoft Internet Explorer or Mozilla Firefox Web browser, and the latest Adobe Flash and PDF plug-ins.

Some courses may have additional requirements. Check the requirements tab under your selected course prior to registration.

If you need further assistance, please call 803-641-3471.